Refund Policy

Last updated 12 November 2026

We want you to be happy with HTMLAnnotate. If a paid plan isn't right for you, here's how refunds and cancellations work.

14-day money-back guarantee

If you're not satisfied, write to us within 14 days of your first payment for a plan and we'll refund it in full. No questions asked.

Renewals

Monthly and yearly plans renew automatically. If a renewal charge surprises you, write to us within 7 days of it and we'll refund it, as long as you haven't used the paid features since the renewal.

Cancelling

You can cancel any time from Manage billing on your profile. Cancelling stops future renewals; you keep paid features until the end of the period you've already paid for. Apart from the cases above, we don't refund partial months or years.

How to ask for a refund

Email hello@htmlannotate.com from the email address on your account, and tell us which payment you'd like refunded. Refunds are issued by Dodo Payments, our merchant of record, to your original payment method, usually within 5 to 10 business days.

When we can't refund

We may refuse refunds for accounts closed for breaking our Terms of Service, or where refunds are being abused.