Help centre

How can we help?

Answers to the common questions about reviews, comments, teams and billing. Can't find it? Send us a note at the bottom of the page.

Getting started

What is HTMLAnnotate?

A way to get feedback on a web page. You turn any page or HTML file into a review link, and the people you send it to click the exact heading, image or button they mean and leave a comment pinned to it.

How do I start a review?

Paste the page address on the home page or the import page, or upload a single HTML file or a PDF (up to 1 MB on Free, 10 MB on Pro and Team). You get a review link to send, and a private manage link for yourself.

Do my reviewers need an account?

No. Anyone with the review link can open it and comment. They type their name once and that is it.

Which sites work?

Any page a browser can open without signing in: Webflow, Framer, WordPress, Shopify, hand-coded sites and staging links. The review copy runs live, with its own animations and menus. Forms on the review copy are switched off so nobody submits a real enquiry by accident.

Can I import a staging site that has a password?

Yes, if it uses the browser's username and password box. Sign in, enter the login when the import page asks for it. It is stored encrypted, only sent to that site, and reviewers never see it. Sites with their own sign-in page (app dashboards) can't be imported yet; you can save the page from your browser and upload the HTML file instead.

Can I review a page written by ChatGPT, Claude or Cursor?

Yes. Save the HTML as a file and upload it, or paste it from your clipboard on the import page. See the guide on reviewing AI-written HTML.

Comments and reviewing

How do people leave a comment?

On the review page, switch the bottom bar to Comment, click the thing you want to talk about and type. Switch back to Browse to use the page normally.

Why are desktop and phone comments separate?

A layout that works on a laptop often breaks on a phone. Each comment remembers the view it was left in (desktop, tablet or phone), and the viewer switches to that view when you open it.

How do I tag someone?

Type @ in a comment and pick a name. The list shows the page owner, their teammates and anyone who has already commented on that page. They get an email with a link straight to the comment, and they hear about replies too.

Can I tag someone who is not on my team?

Yes, if you own the page or are on the owner's team. Open the review link while signed in and type @ followed by their full email, for example @sam@client.com. They get an email with a link to the comment and can reply without an account. Anonymous reviewers can only tag people already in the list.

Can I resolve, approve or prioritise comments?

Yes. Comments can be replied to, resolved and given a priority. Reviewers can press Approve on the page, and the manage page shows who approved and when.

How do I stop new comments?

Open the manage page for that review and switch Comments are on off. The page stays viewable and existing comments stay put.

What does Copy for AI do?

It turns every open comment into one tidy brief you can paste into ChatGPT, Claude or Cursor, with each note tied to the element it is about, so the AI can make the fixes.

Projects and teams

Where do I find my pages?

Sign in and open My projects. Every page you shared while signed in is listed there with a live preview, until it expires.

What is the difference between Private and Team?

Projects are private by default, so only you see them. Switch on Shared with team on a project and everyone on your team sees it under the Team tab.

How do I add teammates?

Open Team and invite people by email. Pro includes one teammate; Team includes up to 10 people.

How long do review links last?

On Free, links last up to 14 days when you are signed in (1 day without signing in). On Pro and Team, links never expire.

How do I delete a page?

Open its manage page and use Delete this page. The page and every comment on it go immediately, and this cannot be undone.

Plans and billing

What do the plans cost?

Free costs nothing. Pro is $10 a month, or $8 a month billed yearly, for you and one teammate. Team is $20 a month, or $16 a month billed yearly, for up to 10 people. Full details on the pricing page.

How do I upgrade?

Choose a plan on the pricing page, or use Plans and pricing in the app sidebar. Checkout is one page, and your plan switches on as soon as the payment goes through.

I have a discount code. Where does it go?

On the checkout page, use the discount code box before you pay.

How do I change plans or cancel?

Open Billing and choose Manage billing. If you cancel, you keep your paid plan until the end of the period you have paid for.

Can I get a refund?

See the refund policy, then send a request with the form below and pick Billing and payments.

Who handles payments?

Dodo Payments is our merchant of record. They are the seller of record for your purchase: they handle checkout, cards, invoices and sales tax, VAT or GST. We never see your card details.

Account and privacy

How do I sign in?

With Google, or with a 6-digit code sent to your email. There are no passwords to remember.

How do I change the name people see?

Open Profile and edit your name. Comments, mentions and emails use it from then on.

How do I control the emails I get?

Profile has switches for comment emails and tips, and every email has a link to mute that page.

Are review links private?

Yes. Review links are never listed on search engines, and only people with the link can open the page.

How do I delete my account?

Send a request with the form below and pick Account and sign-in, from the email address on your account. We delete it and confirm by email.

Contact support

Pick a topic so your note reaches the right place. We reply by email, usually within a day.